Refund Policy
1. Introduction
KL 168 ENTERPRISE is committed to customer satisfaction. If you are not completely satisfied with your purchase, please review our refund policy below.
2. Eligibility for Refunds
2.1. Refunds are only applicable for defective, damaged, or incorrect items received.
2.2. Requests for refunds must be made within 7 days of receiving the product.
2.3. The item must be unused, in its original packaging, and in resellable condition.
3. Non-Refundable Items
3.1. Opened or used printer cartridges and toners.
3.2. Items damaged due to misuse or improper handling.
3.3. Items purchased on sale or clearance.
4. Refund Process
4.1. To request a refund, contact us at kl1688enterprise@gmail.com with your order number, reason for refund, and photo proof if applicable.
4.2. Once we receive your request, we will review it and notify you of the approval or rejection within 3-5 business days.
4.3. If approved, refunds will be processed to the original payment method within 7-10 business days.
5. Return Shipping
5.1. Customers are responsible for return shipping costs unless the item received is defective or incorrect.
5.2. We recommend using a trackable shipping service for returns.
6. Exchanges
6.1. If you received a defective or incorrect item, you may request an exchange instead of a refund.
6.2. Exchanges are subject to stock availability.
7. Contact Us
For refund inquiries, please contact us at:
KL 168 ENTERPRISE
Email: kl1688enterprise@gmail.com
25-02-20, PLAZA PRIMA, BATU 4-1/2, ALAN
KLANG LAMA , 58200 KUALA LUMPUR, WILAYAH PERSEKUTUAN