Delivery Policy
1. Introduction
KL 168 ENTERPRISE is committed to delivering your orders promptly and efficiently. This policy outlines the shipping and delivery process for our products.
2. Shipping Coverage
2.1. We currently ship within Malaysia.
2.2. International shipping is not available at this time.
3. Processing Time
3.1. Orders are processed within 1-3 business days after payment confirmation.
3.2. Orders placed on weekends or public holidays will be processed on the next business day.
4. Delivery Time & Shipping Fees
4.1. Standard delivery times:
- West Malaysia: 3-5 business days
- East Malaysia: 5-7 business days
4.2. Shipping fees vary based on location and order weight. The total shipping cost will be displayed at checkout.
5. Tracking & Order Status
5.1. Once your order is shipped, you will receive a tracking number via email or SMS.
5.2. You can track your order through the courier’s website.
6. Delivery Issues
6.1. We are not responsible for delays caused by third-party couriers.
6.2. If your order is lost or damaged during transit, please contact us within 48 hours of receiving the package.
7. Failed Delivery Attempts
7.1. If the courier is unable to deliver your package due to an incorrect address or multiple failed attempts, the package may be returned to us.
7.2. Additional shipping charges may apply for re-delivery.
8. Self-Pickup Option
8.1. Customers may choose to pick up their orders at our store.
8.2. Pickup location: 12-03 SETIAWALK RESIDENCE PERSIARAN WAWASAN PUSAT BANDAR PUCHONG 47100 PUCHONG, SELANGOR
8.3. Pickup is available during business hours. Customers must bring their order confirmation for verification.
9. Contact Us
For any delivery-related inquiries, please contact us at:
KL 168 ENTERPRISE
Email: kl1688enterprise@gmail.com
Address: 12-03 SETIAWALK RESIDENCE PERSIARAN WAWASAN PUSAT BANDAR PUCHONG 47100 PUCHONG, SELANGOR