Return Policy
1. Introduction
KL 168 ENTERPRISE values customer satisfaction. If you need to return a product, please follow the guidelines below.
2. Eligibility for Returns
2.1. Items must be returned within 7 days of receiving the product.
2.2. The item must be unused, in its original packaging, and in resellable condition.
2.3. Returns are only accepted for defective, damaged, or incorrect items received.
3. Non-Returnable Items
3.1. Opened or used printer cartridges and toners.
3.2. Items damaged due to misuse or improper handling.
3.3. Items purchased on sale or clearance.
4. Return Process
4.1. To request a return, contact us at kl1688enterprise@gmail.com with your order number, reason for return, and photo proof if applicable.
4.2. Once we receive your request, we will review it and notify you of the approval or rejection within 3-5 business days.
4.3. If approved, you will receive instructions on how to return the item.
5. Return Shipping
5.1. Customers are responsible for return shipping costs unless the item received is defective or incorrect.
5.2. We recommend using a trackable shipping service for returns.
6. Exchanges
6.1. If you received a defective or incorrect item, you may request an exchange instead of a return.
6.2. Exchanges are subject to stock availability.
7. Contact Us
For return inquiries, please contact us at:
KL 168 ENTERPRISE
Email: kl1688enterprise@gmail.com
Address: 12-03 SETIAWALK RESIDENCE PERSIARAN WAWASAN PUSAT BANDAR PUCHONG 47100 PUCHONG, SELANGOR